Privacy Policy

Hardway Eight ("Hardway Eight," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, join our mailing list, or place an order, and how we use that information.

Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information, such as your name and email address.
• Order information, such as the products you purchase and your order details.
• Shipping and billing information needed to process and deliver your order.
• Website usage information, such as pages visited and general website performance information.
• Payment information necessary to complete a purchase. Payment card information is processed by our payment processor, Stripe, and is not stored by Hardway Eight.

If you voluntarily sign up for our mailing list, we collect your email address so we can send you product releases, drops, and other Hardway Eight updates.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders.
• Ship products to you.
• Communicate with you about your orders.
• Send product releases, drops, and updates if you have signed up for our mailing list.
• Respond to customer service requests.
• Maintain, improve, and understand how our website is used.
• Detect, prevent, and address fraud, security issues, or misuse.
• Comply with applicable legal obligations.

We do not sell your personal information.

Payment Information

Payments are processed through Stripe. Hardway Eight does not store your full payment card information on its own systems.

When you make a purchase, Stripe may collect and process information necessary to complete the transaction, such as payment information, billing information, shipping information, and transaction details. Stripe's handling of this information is also governed by Stripe's own privacy policy.

Third-Party Services

We use third-party service providers to operate Hardway Eight, including:

• Stripe — payment processing.
• Cloudflare Pages — website hosting and related website infrastructure.
• Email service providers — to manage mailing-list subscriptions and send emails.
• Shipping carriers, including USPS and UPS — to deliver orders.
• Analytics services — to understand website traffic and performance.

These providers may process information as necessary to provide their services.

Cookies & Analytics

Our website may use cookies or similar technologies when required by third-party services used on the site.

If Cloudflare Web Analytics is used, it is designed to provide website analytics without using cookies or tracking individual visitors across websites.

Third-party services, including payment providers, may use their own cookies or similar technologies according to their respective policies.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we hold about you.

To make a privacy-related request, contact us at: help@hardwayeight.com

We may need to verify your identity before completing certain requests.

Email Communications

If you subscribe to the Hardway Eight mailing list, we may use your email address to send you product announcements, releases, drops, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those emails.

Data Security

We take reasonable measures to protect the personal information we handle. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Hardway Eight does not knowingly collect personal information from children under the age of 13.

Changes To This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

Contact

Hardway Eight
help@hardwayeight.com
Washington, USA