Orders are shipped from Washington, USA using USPS or UPS.
Orders are typically processed and shipped within 7–14 business days.
Estimated delivery is 7–14 business days after processing.
Shipping is not free. Shipping costs are calculated and displayed at checkout based on the shipping method and destination.
PO Boxes are not supported. APO/FPO addresses are accepted through USPS.
International orders typically arrive within 3–4 weeks after processing. Delivery times may vary due to customs or other delays outside of our control.
Customers are responsible for any customs fees, import taxes, duties, or brokerage fees charged by their country.
Once an order has been shipped, delivery is handled by the selected carrier. If tracking shows that a package is delayed, missing, or marked as delivered but cannot be located, customers should first contact the carrier directly to resolve the issue.
Hardway Eight is not responsible for delays caused by the carrier, customs, or circumstances outside our control.
All sales are final. We do not accept returns or exchanges.
Refunds are only available if an item arrives broken or defective, or if Hardway Eight sends the wrong product.
For eligible issues, customers must contact help@hardwayeight.com within 2 days of delivery.
Please include:
If the item is confirmed to be damaged or defective upon arrival, the customer may choose between a replacement or refund.
Original shipping costs are not refundable.
If you receive the wrong product, contact help@hardwayeight.com within 2 days of delivery with your order number and photos of the item received. If confirmed, Hardway Eight will provide a replacement.
For questions or issues regarding an order:
help@hardwayeight.com
Hardway Eight